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What we do

If you are a government institution, college, university, or educational organization, Coast Professional, Inc. is the optimal provider for call center operations and accounts receivable management.

Since 1976, Coast has provided empathetic and compassionate call center services on behalf of our clients, while working to perfect both the art and science of student loan and government-related collections. From debt recovery to portfolio management and crisis support services, Coast understands your communication challenges. We’re here to help. 


The number of college and university clients with the ability to collect across the United States.


Our Differentiators

Providing call center services and accounts receivable management on behalf of the nation’s colleges, universities, and government agencies is our primary focus.

Our call center clients benefit from an omnichannel platform, with voice, chat, email, and text capability. This scalable framework utilizes industry recognized platforms backed by secure cloud architecture for a solution tailored to securely replace or augment internal services when clients need them most.

In debt collection services, we have staked our reputation on our ability to deliver effective, ethical recovery programs to our clients, and to help consumers meet their financial responsibilities. We believe in helping consumers resolve their obligations while preserving relationships with the institution that referred their debt.

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What sets us apart from the others

Coast has four core competencies that drive every interaction with consumers, our client management process, and our operational strategy:

Quality and Compliance

Built throughout the entire organization, compliance and quality are paramount to our continued success. Coast is compliant with required regulations, including, but not limited to, the Fair Debt Collection Practices Act (FDCPA) and Regulation F, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), Fair and Accurate Credit Transaction Act (FACTA), Family Educational Rights Protection Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and state consumer protection statutes.


Coast understands the importance of maintaining a data environment that places emphasis on information security. We are FISMA/NIST compliant, PCI-DSS certified, IRS Publication 1075 ready, and we maintain compliance with ISO 27002 and GLBA. We deploy cutting-edge technologies to increase workflows and effectively manage our process including voice analytic technology and strategic business analytics.


In both our daily communications with clients and consumers, customer service is paramount. Our commitment to the highest standards of service sets us apart from others in the industry. We are also active within the communities we live in through company and employee donations, volunteer work, and charity events.


Second best is not an option at Coast. We strive to be our clients’ number one call center and accounts receivable management partner. We have been a top performer across multiple federal government contracts, maintain more than 200 college and university clients, and are experts in the government relations market.

Our areas of specialization

Coast Collection services

We collect for hundreds of government institutions, colleges, and universities.



  • All debts owed to federal, state, and local governments​
  • Overpayments
  • Licensing Fees
  • Taxes
  • Court Fines and Fees
  • Toll-related Fines and Balances
  • Other government-related debt


Colleges and Universities

  • NDSL / Federal Perkins Loan Program​
  • GSL / Stafford Loan Program
  • Health Professions Student Loans / Primary Care Loans
  • Institutional Loan Portfolios
  • Tuition & Student Receivable Accounts
  • Parking Fines
  • Accounts Receivables
  • Other campus-based debt


Department of Education

  • Federal Student Loans​
  • Federal Perkins Loans
  • Loan Rehabilitation Program
  • Consolidation
  • Administrative Wage Garnishment (AWG)
  • Administrative Resolution

Call Center and Back-Office Operations

Coast provides call center and back-office operations to governments and higher education institutions.

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  • 12 million inbound and outbound calls handled (annually​)
  • 500,000 pieces of correspondence processed (annually)
  • Offices throughout the United States
  • 44 years of call center experience
  • GSA Schedule holder
  • FISMA/NIST 800-53 compliant call center environment
  • Agents maintain 5C clearance

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