Services
What we do
Coast is a premier provider of BPO operations, dedicated to understanding and addressing business challenges. Coast offers back-office support, including contact center and collection services, tailored to meet the unique needs of each client. With extensive experience serving a variety of industries, from federal contracts to private entities, Coast delivers customized solutions while maintaining the highest standards of ethics, compliance, and service. Coast’s commitment to quality and strict adherence to compliance and data security ensure seamless process integration. This allows clients to focus on their core objectives while benefiting from optimized, industry-specific BPO solutions.
200+
Serving 200+ clients nationwide.
cONTACT CENTER SUPPORT
Coast offers contact center services across diverse industries. Our expertise includes managing high call volumes with support in handling key functions such as:
- Customer care
- Issue resolution
- Appointment scheduling
- Crisis support
- Administrative resolutions
- Document imaging and management
- Payment processing
Our skilled agents excel in omnichannel communication and are proficient in managing complex issues. Coast is equipped to scale rapidly to meet changing needs, ensuring consistent, high-quality service. Whether handling large federal contracts or smaller private agreements, we maintain the highest standards of service, ethics, and compliance.
collection services
With 48 years of experience, Coast specializes in collection services for federal and state agencies, local governments, and hundreds of private entities across the United States. Our internal compliance department regulates all operations, and our staff undergo annual FDCPA training. Members of ACA International and licensed to collect nationwide, we prioritize consumer protection and empathetic communication while exceeding contract expectations.
bpo OPERATIONS
CONTACT CENTER SUPPORT
- Deliver contact center services across various industries
- Skilled agents excel in communication via text, SMS, chat, and voice channels
- Manage key functions including customer support
- Efficiently handle high volumes of consumer calls
- Provide support for customer services inquiries, issue resolution, appointment scheduling, crisis support, administrative resolutions and paymemt processing
- Document imaging and management
- Experience with both federal and private contracts
COLLECTION SERVICES
- 48 years of experience in collection services
- Specializes in serving federal and state agencies, local governments, and approximately 200 private / commercial entities across the U.S.
- Internal compliance department regulates all operations
- Staff undergoes annual FDCPA training
- Members of ACA International and licensed to collect nationwide
- Prioritizes consumer protection and empathetic communication
- Consistently exceeds contract expectations
Department of Education
- Federal Student Loans
- Federal Perkins Loans
- Loan Rehabilitation Program
- Consolidation
- Administrative Wage Garnishment (AWG)
- Administrative Resolution
We're here to help
What sets us apart from the others
Coast has four core competencies that drive every interaction with consumers, our client management process, and our operational strategy:
Quality and Compliance
Built throughout the entire organization, compliance and quality are paramount to our continued success. Coast is compliant with required regulations, including, but not limited to, the Fair Debt Collection Practices Act (FDCPA) and Regulation F, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), Fair and Accurate Credit Transaction Act (FACTA), Family Educational Rights Protection Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and state consumer protection statutes.
Technology
At Coast, we prioritize information security through strict adherence to FISMA/NIST, PCI-DSS, IRS Publications 1075/4812, and GLBA standards. With SOC 2 Type 2 Certification and the completion of our Type 1 HIPAA Audit, we ensure top-tier data protection. Our advanced voice and business analytics technology further enhance workflow efficiency and streamline process management, driving exceptional results for our clients.
Service
In both our daily communications with clients and consumers, customer service is paramount. Our commitment to the highest standards of service sets us apart from others in the industry. We are also active within the communities we live in through company and employee donations, volunteer work, and charity events.
Performance
At Coast, second best is not an option. We aim to be the top contact center partner for our clients. With a strong track record across numerous federal contracts, a portfolio of nearly 200 private entities, and a commitment to consumer protection, we excel in delivering exceptional service and results.
