Coast BPO Solutions

Founded in 1976, Coast is a leading BPO provider specializing in omnichannel support for commercial, private, and government clients. Handling over 3.7 million calls annually, Coast offers scalable services backed by proven processes and an award-winning training program. Coast’s specialized offerings, including collection services and IT personnel solutions, are tailored to meet industry-specific needs with top-tier security measures.

Differentiators

What Sets Coast Apart

OUR PEOPLE

We believe in the power of a well-trained team and invest heavily in our staff through training programs. Our approach includes new hire training, continuous development, and client-specific instruction to ensure our team is always prepared to deliver exceptional service. This commitment to excellence assures we consistently exceed client expectations and stand out in the industry.

Innovative Technologies

Coast's 48 years of excellence are driven by our commitment to innovation. By integrating advanced customer relationship management (CRM) software, we have the ability to enhance customer interactions across various channels, including voice, chat, and messaging. Our state-of-the-art technology and training programs ensure seamless, personalized service. This results in decreased call handle times, higher first-contact resolution, and improved overall productivity.

Dedicated Service

Coast’s exceptional client service distinguishes us from the competition. From initial setup and onboarding to ongoing support, our Client Service Department aims to exceed expectations. We maintain regular communication, promptly addressing any questions or concerns. Our dedicated client service mailbox, toll-free number, and professional team maintain timely, efficient support across all U.S. time zones.

Consumer Protection

Coast excels in compliance and security. As a federal contractor, we adhere to the highest standards, including FISMA and HIPAA. Our in-house legal team assures strict compliance with the FDCPA for ethical and respectful collection services. With robust security measures and a dedicated compliance department, we protect consumer and client data with utmost care.

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Coast by the numbers

1976

Since our founding in 1976, we have worked to perfect both the art and science of empathetic, timely, and concise communication with callers.

50

States Coast is licensed, bonded, and approved to provide nationwide services (where required).

#1

Performance ranking goal for every client. Second best is never an option at Coast.

Careers at Coast

Join our high energy team

We are growing quickly and need dedicated and talented team members to join our inclusive and diverse team.

If you thrive in high energy environments, Coast is the perfect fit for you. We work hard to get our job done, but we also work hard to have a culture where our employees feel like they are at home.