Elevating Every Interaction
Skilled teams. Proven processes. Trusted results.
Coast delivers secure, scalable solutions with expert support
and advanced technology – creating better outcomes.
Elevating Every Interaction
Skilled teams. Proven processes. Trusted results.
Coast delivers secure, scalable solutions backed by industry
expertise, award-winning training, and advanced technology –
helping you achieve stronger connections and better outcomes.
THE COAST DIFFERENCE
Our People
At Coast, we are committed to developing a highly skilled, dependable team. As a multiple-time Training APEX Award winner, we prioritize exceptional training through robust new hire onboarding, continuous learning opportunities, and tailored, client-specific instruction. Our ongoing development approach emphasizes accuracy, regulatory compliance, and empathetic service—contributing to high employee retention and a consistently knowledgeable, reliable support team.
Innovative Technologies
By leveraging advanced customer relationship management (CRM) software, we are capable of optimizing interactions across multiple channels, including voice, chat, and messaging. Our cutting-edge technology, combined with targeted training, ensures seamless, personalized service—leading to reduced call-handle times, higher customer satisfaction, and increased efficiency. By continuously evolving our processes, Coast remains a trusted partner in delivering customer-focused service.
Dedicated Service
From onboarding to ongoing support, Coast is dedicated to delivering an exceptional experience. We prioritize proactive, transparent communication and take a hands-on approach to addressing questions, concerns, or evolving client needs. Coast is ISO 9001-certified, reflecting our dedication to quality management. With a dedicated support line, mailbox, and expert staff, we provide timely, reliable assistance—building lasting partnerships founded on trust, responsiveness, and performance.
Consumer Protection
Coast prioritizes data protection through rigorous protocols and advanced technology, ensuring confidentiality and integrity. We comply with industry standards and regulations, including HIPAA, PCI DSS, GLBA, and FISMA, and are SOC 2 Type 2-audited, ensuring the highest level of protection for sensitive data. Our cybersecurity practices meet federal and state standards, and with a dedicated compliance team, we ensure secure, responsible handling of all sensitive consumer and client data.
THE DATA THAT DRIVES US
SATISFACTION
SCORE
SPEED OF
ANSWER
RATE
CAREERS AT COAST
Build Your Future Here
We are growing quickly and need dedicated, talented team members to join our inclusive and diverse team.
We’re building more than just careers; we’re creating a supportive environment where talented individuals grow, innovate, and thrive together. Join us and be part of a team that’s shaping the future, one idea at a time.
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