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Coast BPO Solutions

Founded in 1976, Coast is a leading BPO provider specializing in omnichannel support for commercial, private, and government clients. Handling over 3.7 million calls annually, Coast offers scalable services backed by proven processes and an award-winning training program. Coast’s specialized offerings, including collection services and IT personnel solutions, are tailored to meet industry-specific needs with top-tier security measures.

Differentiators

What Sets Coast Apart

OUR PEOPLE
We believe in the power of a well-trained team and invest heavily in our staff through training programs. Our approach includes new hire training, continuous development, and client-specific instruction to ensure our team is always prepared to deliver exceptional service. This commitment to excellence assures we consistently exceed client expectations and stand out in the industry.
Innovative Technologies
Coast's 48 years of excellence are driven by our commitment to innovation. By integrating advanced customer relationship management (CRM) software, we have the ability to enhance customer interactions across various channels, including voice, chat, and messaging. Our state-of-the-art technology and training programs ensure seamless, personalized service. This results in decreased call handle times, higher first-contact resolution, and improved overall productivity.
Dedicated Service
Coast’s exceptional client service distinguishes us from the competition. From initial setup and onboarding to ongoing support, our Client Service Department aims to exceed expectations. We maintain regular communication, promptly addressing any questions or concerns. Our dedicated client service mailbox, toll-free number, and professional team maintain timely, efficient support across all U.S. time zones.
Consumer Protection
Coast excels in compliance and security. As a federal contractor, we adhere to the highest standards, including FISMA and HIPAA. Our in-house legal team assures strict compliance with the FDCPA for ethical and respectful collection services. With robust security measures and a dedicated compliance department, we protect consumer and client data with utmost care.
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Coast by the numbers

1976

Since our founding in 1976, we have worked to perfect both the art and science of empathetic, timely, and concise communication with callers.

50

States Coast is licensed, bonded, and approved to provide nationwide services (where required).

#1

Performance ranking goal for every client. Second best is never an option at Coast.

Careers at Coast

Join our high energy team

We are growing quickly and need dedicated and talented team members to join our inclusive and diverse team.

If you thrive in high energy environments, Coast is the perfect fit for you. We work hard to get our job done, but we also work hard to have a culture where our employees feel like they are at home. 

Consumer Quick Access

Find the Information you Need:

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I AM A COLLEGE OR UNIVERSITY CONSUMER
If you have an outstanding balance with a specific college or university, use this link for information, to access your account, make a payment, and find related documents.


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I AM A CONSUMER OF A GOVERNMENT AGENCY
If you have an outstanding debt with a local or state government agency (including municipalities or utilities), please use the following link for access to additional information.



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I RECEIVED A LETTER FROM THE INTERNAL REVENUE SERVICE
Coast has been contracted by the IRS to help taxpayers resolve past due accounts. Coast employees are trained to follow all applicable regulations and consumer protections.


ED Icon I AM A DEPARTMENT OF EDUCATION CONSUMER
If you have an outstanding Federal student loan held by the United States Department of Education, please use the following link for access to additional information.