Welcome to coast cx
Coast delivers robust contact center solutions tailored to the unique needs of our clients. With a flexible support framework and a steadfast commitment to customer satisfaction, Coast ensures exceptional service that enhances client operations and elevates consumer experiences. Built on a culture of compliance and ethical excellence, Coast combines industry expertise with innovative technology to provide secure, efficient, and customer-focused solutions.
Welcome to Coast CX
Coast delivers robust contact center solutions tailored to the unique needs of our clients. With a flexible support framework and a steadfast commitment to customer satisfaction, Coast ensures exceptional service that enhances client operations and elevates consumer experiences. Built on a culture of compliance and ethical excellence, Coast combines industry expertise with innovative technology to provide secure, efficient, and customer-focused solutions.
Capabilites
OMNICHANNEL COMMUNICATION
(TEXT, SMS, CHAT, & VOICE)
- AI-driven support across text, SMS, chat, and voice.
- Unified messaging for accuracy and consistency.
- Experts handle claims and policy inquiries.
- Multiple channels for policyholder needs.
- Scalable, secure, and compliant solutions.
AI INTEGRATION
- AI routes cases, reducing workload.
- Chatbots handle inquiries, escalating complex issues.
- AI suggests actions to improve resolutions.
- Predictive insights prevent escalations.
- Automation and analytics boost efficiency.
KEY FUNCTIONS
CUSTOMER SUPPORT
- Flexible contact center solutions for retail and consumer packaged goods.
- Seamless support across text, SMS, chat, and voice channels.
- Skilled agents handle customer service, account assistance, and crisis support.
- Efficiently manages high call volumes for product inquiries, orders, and returns.
- Scalable solutions enhance customer satisfaction and operational efficiency.
ISSUE RESOLUTION
- Skilled agents resolve inquiries with professionalism and efficiency.
- Strict compliance with industry and client standards.
- Award-winning training ensures confident issue resolution.
- Customer-focused strategies provide tailored solutions.
- Advanced tools enhance quality and interaction monitoring.
APPOINTMENT SCHEDULING
- Advanced tools enable fast, accurate scheduling.
- 24/7 availability covers all U.S. time zones.
- Custom workflows ensure precision and compliance
- Agents provide professional coordination and support.
- Real-time systems manage changes and confirmations.
DOCUMENT IMAGING AND MANAGEMENT
- Advanced tools ensure high-resolution scanning with precision.
- Robust encryption and access control protect sensitive data.
- Seamless solutions integrate document processing into workflows.
- Organized indexing enables easy retrieval and reliable records.
- Flexible services adapt to business needs and volume demands.
PERSONNEL SERVICES
- Skilled professionals tailored to client needs across industries.
- Extensive vetting through background checks and skills assessments.
- Flexible solutions for short-term projects or long-term placements.
- Dedicated account managers ensure seamless personnel integration.
- IT personnel solutions, including software engineering, product analysis, and Agile project management.
Industries Served
RETAIL & CONSUMER PACKAGED GOODS
Coast delivers flexible, customer-focused contact center solutions designed to meet the evolving needs of the retail and consumer packaged goods industries. With seamless communication across text, SMS, chat, and voice channels, skilled agents provide a consistent and high-quality customer experience. Coast’s comprehensive support includes customer service, account assistance, appointment scheduling, crisis support, and administrative resolutions tailored to the demands of retail and CPG clients. By efficiently managing high call volumes, Coast ensures prompt responses to product inquiries, order support, returns, and document imaging. With scalable solutions built for peak demand periods, Coast helps businesses enhance customer satisfaction, drive operational efficiency, and maintain brand loyalty.
INSURANCE
Coast supports insurance providers with specialized contact center services designed to enhance client satisfaction and operational efficiency. Our agents are trained to handle sensitive customer information with care and professionalism, managing tasks such as claims support, policy inquiries, and issue resolution. With AI-driven omnichannel capabilities, Coast ensures consistent support through text, SMS, chat, and voice, facilitating quick and accurate responses. This approach allows insurers to provide prompt assistance to policyholders while maintaining security and compliance.
BANKING & FINANCIAL SERVICES
Coast offers dedicated financial contact center support for banking, lending, and financial service providers, prioritizing security and reliability. Our skilled agents assist with account management, payment inquiries, appointment scheduling, and comprehensive customer support. With a focus on customer retention and satisfaction, Coast’s team is prepared to address complex financial inquiries, navigate sensitive situations, and resolve issues efficiently. Coast’s AI-enabled, omnichannel communication capabilities allow financial institutions to offer a seamless experience across digital and voice channels.
UTILITIES
Coast’s BPO services for the utilities sector are designed to enhance customer experiences while optimizing operational efficiency. By managing customer inquiries, service requests, and payment processing with precision and regulatory compliance, Coast ensures smooth operations. During outages, the company provides real-time updates and responsive support to keep customers informed. Leveraging omnichannel communication across voice, email, chat, and SMS, Coast delivers seamless interactions. Additionally, by utilizing data-driven insights, Coast identifies opportunities to recommend energy efficiency solutions or service upgrades, adding measurable value for utility providers and their customers.
HEALTHCARE
Coast delivers high-quality contact center solutions to support the healthcare industry’s evolving needs. Skilled teams provide IT personnel solutions, including software engineering, product analysis, and Agile project management. Coast’s expertise in recruiting, hiring, and training enables the rapid deployment of qualified professionals who meet or exceed industry standards. Adhering to strict compliance and security protocols, Coast ensures all personnel meet federal and client-specific requirements, including background checks and workspace security for remote roles. With scalable staffing solutions, Coast efficiently adapts to changing project demands while maintaining operational excellence. integration.
WHAT SETS COAST APART
OUR PEOPLE
- Award-winning, client-tailored training programs
- Ongoing professional development for skilled staff
- Rigorous hiring with comprehensive background checks
- Engaging company culture driving employee success
- Empowered teams delivering exceptional service
SECURITY
- Compliant with FISMA, FERPA, PCI DSS, Red Flags, and IRS standards.
- ISO 9001-certified for quality and security.
- Meets HIPAA, HITECH, and federal/state laws.
- Safeguards PII and CI with encryption, MFA, and firewalls.
PROGRAM MANAGEMENT
- Seamless onboarding and ongoing support
- Prompt responses through regular communication
- Dedicated client service mailbox for easy access
- Support available across all U.S. time zones
PERFORMANCE
- Scalable solutions that adapt to client needs
- Optimal agent-to-manager ratio
- A+ rating from the Better Business Bureau
- Consistent top-tier performance
Contact Us
TRANSFORM YOUR CONTACT CENTER
Reach out today to discover secure, innovative solutions tailored to elevate your customer experience.