We’re proud to recognize our newest Senior Customer Care Representatives on the IRS line: Kayla Grant, Parker Estruch, and Jessica Cora-Pena. Their hard work, leadership, and consistency have earned them this well-deserved advancement.

Compliance Cup / Top Manager: Bobbi Jo Bonefede

$25 Gift Card Winner: Zachary Hentze

Top Performer: This month we recognize Crystal Wimberly as Compliance's Top Performer. Crystal primarily audits telephone calls for the Campus, DOR, and Fiscal programs. With the increase in call volume on IRS, Crystal has eagerly accepted the challenge of assisting with auditing that line of business and has proven she can manage shuffling between the assigned tasks with enthusiasm. Additionally, Crystal has also taken on recent requests from various clients for monthly calls. Her prompt attention to the requests has allowed us to provide the calls to the clients in advance of the requested deadlines.

Sheronda Coleman

Brynn Babocsi

Commercial: Matthew Vickers

Consumer: Jamez McCloud

Special Shout-Out: Matthew Vickers collected $7,455,784—incredible work!

• Maria Hoyos-Reguera – 175%
• Brandi Coffey – 156%
• Nate Sherman – 109%
• Tiffany Lafferty – 109%
• Keith Pillo – 103%

• Sarah Dunaway – 281%
• Cara James – 108%

• Candice Rodriguez – 234%
• Jessica Farrell – 160%
• Belicia Torres – 130%
• Casey Creamer – 129%
• Devin Brown – 123%

• Stanquonique Lloyd – 100%
• Dominique Dee – 92.33%

• Stanquonique Lloyd – 100%
• Dominique Dee – 100%
• Chimere Jackson – 100%

• Quentin Wafer – 100%
• Tiera Harris – 99%
• Dillin Lates – 99.14%
• Constance Jones – 98.57%

• Hunter Manning – 100%
• Kuriosity Starks – 97%
• Talaila Woodruff – 95%
• Zachary Musgrove – 95% (1st Month)
• Jacob Reed – 95% (1st Month)
• Vivian Crockhom – 95% (1st Month)

• Constance Reed – 100%
• Nicole Mays – 98%
• Kyle Tefft – 97.5%
• Allison Wells – 97.5%
• Gedwin Dominguez – 97%

• Sheila Mingle – 98.25%
• David Buie – 98.25%
• Jennifer Gibson – 96.25%
• Ashton Momchin – 95.57%
• Lashontra Cobbs – 94.67%
• Shelby Blake – 94.60%
• Latyreakia Robinson – 92.00%

• Jessica Amin
• Ashton Momchin
• Amber Mann
• Sheila Mingle
• Shaterrica Powell
• William Risinger
• Latyreakia Robinson
• George Sproule
• Naja White

Congratulations to Diana Day for leading the way on our latest major win: a four-year contract with the State of Michigan Department of Treasury, valued at nearly $19 million.

This was truly a team effort. Melissa Keller delivered the winning proposal, likely with support behind the scenes, and Bill Washburn and the Operations team deserve special recognition for their performance on the State of Oregon contract, which helped secure a glowing reference to Michigan. Their collective efforts undoubtedly helped us cross the finish line.

• Melissa Andino
• Keneshia Boley
• Bobbi Jo Bonefede
• Valerie Bonfield
• Joanne Bullock
• Shekeyla Cleveland
• Daniel Farnsworth
• Zhane Howard
• Misty Miller
• Georgiana North
• Melanie Shultz
• Daniel Spamer
• Katelynn Teeter
• Kevin Truax
• Patrick Zimmerman

• Sandra Green
• Melanie Shultz
• Katelynn Teeter
• James Young

Cheri King and Tammy Schirmer stepped up in a big way this month! Despite their own workload, the Geneseo HR Team has been instrumental in supporting Talent Acquisition—saving applications, processing declines, and helping ensure a smooth transition for the newest Fiscal class in East Aurora and the latest IRS reps in West Monroe.

Their time, effort, dedication, and willingness to help made a huge impact. Talent Acquisition can’t thank them enough. Call them Coastie, because they’re the GOATs!

Congratulations to Emma Phillips, this month’s Marketing Top Performer! Emma consistently delivers high-quality work with speed, accuracy, and creativity—whether it’s content, organization, or cross-team support.

We're excited to now see her in the role of Marketing Specialist, a promotion that reflects her growth, reliability, and impact on the team. Well done, Emma!