'The Toast of Coast' Company Bulletin | Issue 15



Company Bulletin

Issue #15                                                                                           January 2025

'The Toast of Coast' is a monthly bulletin dedicated to celebrating and showcasing the outstanding achievements of our top performers. Join us in applauding the excellence within our team!

December Top Performers:

Campus, Top Performer
Kendra Walker

Compliance Cup Winner
Bobbi Jo Benefede

Compliance, $25 Gift Card Winner
Catherine Perry

Compliance, Top Performer
The Compliance Team wants to celebrate Chris Stolarski's contributions to our Terrebonne Parish telephone audits. Chris's work history and knowledge in the emergency services area have made him an excellent auditor for our client. Chris ensures that our agents are meeting our client's needs and expectations efficiently and timely, with the added understanding of what the citizens of Terrebonne need. When assigned the new auditing task, Chris jumped in feet first and was instrumental in developing and refining our audit tracking processes. We thank you, Chris, for helping us meet our company goals and ensuring we continue to excel at our processes!

100% Compliance for the Month of December


Audit, Top Performers
A big round of applause for our Audit Team for their outstanding performance in 2024! We're thrilled to recognize the incredible efforts of Adam Calkins and Taylor Presti, whose hard work has had a significant impact on the department's success. During 2024, the Audit Team has kept a 96% completion rate of its scheduled audits, managing to complete them within an average of 1.5 days.

Adam Calkins, Auditor I - Adam completed an impressive 44% of the Audit Department's tickets this year, with an average turnaround time of just one day. Additionally, he successfully resolved 98% of the tickets assigned to him, showcasing his efficiency and work ethic.

Taylor Presti, Auditor I - Taylor tackled 42% of the Audit Department's tickets, maintaining an incredible same-day completion on average. She also achieved a 99% completion rate for all assigned tickets, highlighting her exceptional performance.


Human Resources, Top Performer
This month, Human Resources recognizes Marijka Walters as its top performer. Marijka has truly gone above and beyond in her role, demonstrating exceptional dedication and leadership. While other team members were focused on open enrollment, Marijka stepped up and seamlessly managed the rest of the show, ensuring everything ran smoothly. Additionally, she plays a pivotal role in training, sharing her expertise and guidance with both HR team members and Operations staff. Her efforts have been instrumental in fostering growth, efficiency, and collaboration.

Fiscal, Top Consumer Performers
Brandi Coffey - 321% of goal
Maria Hoyos-Reguera - 266% of goal
Tiffany Lafferty - 241% of goal
Patrick Zimmerman - 113% of goal
Joanne Bullock - 111% of goal

Fiscal, Top Commercial Performers
Brandon Burns - 122% of goal

Fiscal, Top MSP Performers
Belicia Torres - 199% of goal

HUBFirst DMCS, Top Performers - Monthly QA Average
Dillin Lates- 98%
Quentin Wafer - 98%
Krystal Phillippi - 95%


HUBFirst Next Gen, Top Performers
Nicholas Kelley - 95%
Jabrina Miller - 95%
Anitria Holley - 91%
Jala Hicks - 90%

HUBFirst AidVantage, Top Performers
Tocara Burke - 95%
Alysa Foster - 95%
Pamela Scheda - 95%


Coast AidVantage, Top Performers
Lavonne Freeman - 98%
Tiffani Hampton - 98%
Anquanaette Williams - 98%
Ashley Harris - 98%


IRS, Top Performers - Top 50% RPC for December

Marketing, Top Performer
Marketing's Top Performer for the first month of the new year is Jeff Thomas; Jeff has been with Coast since 2021. He began as a Marketing Specialist, was quickly promoted to departmental manager, and has most recently earned a promotion to Director of Marketing. Jeff has been a steady, consistent example of what exceptional management looks like, always leading with integrity, dedication, and a genuine care for both our brand and our employees. His commitment to excellence, coupled with his ability to inspire and support those around him, has made a lasting impact on our team and our success. This promotion is a well-deserved recognition of his hard work and the outstanding leader he is, and we couldn't be prouder to celebrate this moment with him.

MOHELA, Top Performers - QA Performance
LaShontra Cobbs- 97%
JahAsyane Harris - 93%
Jennifer Ortiz - 93%
Latyreakia Robinson - 91%
Carly Cook - 90%
Sheila Mingle - 90%

MOHELA, Top Performers - Perfect Attendance
Amber Mann
Germany Smith
LaShontra Cobbs

Muni, Top Performer
Amanda Smith

Oregon, Top Performer
Maryann Diaz

December Coast Core Champions


December Coast Core Champion MVPs
Constance Jackson
Erin Lund
Alvin Roe
Kuriosity Starks
James Young