DEBTORS + CONSUMERS:

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Debt Collection Services

Coast combines decades of expertise with a proven approach to debt recovery. We deliver secure, compliant, and results-driven solutions that maximize recoveries, improve return on investment, and protect your brand — all while ensuring every customer interaction is handled with care and respect.

PROFESSIONAL RECOVERY. ETHICAL APPROACH.

With five decades of experience, Coast delivers trusted collection services for federal and state agencies, colleges and universities, and local governments. As a licensed agency and member of ACA International (Association of Credit and Collection Professionals), with a dedicated internal compliance department, Coast approaches every account with the highest standards of security, empathy, and operational excellence.

Our team participates in continuous training and professional development, with a strong focus on compliance, ethical practices, and customer experience excellence. Every interaction is handled with care, regulatory precision, and respect for the consumer.

Coast combines experienced personnel, proven processes, and advanced technologies to drive outstanding collection outcomes. Every engagement is guided by a compliance-first philosophy and built on a foundation of respect, accountability, and performance.

Our Capabilities Include:

Licensed to collect wherever required across all 50 states
Full regulatory compliance with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), and more

Advanced skip tracing and information-gathering tools
Targeted, compliant outreach through mail, phone, and digital channels
Industry-leading call monitoring and quality assurance programs

Dedicated client service teams providing proactive support
Continuously updated reporting to keep you informed and in control

SECURITY + COMPLIANCE

Protecting sensitive customer and client data is fundamental to every service we provide. Coast upholds the highest standards of security, privacy, and regulatory compliance.

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KEY FUNCTIONS

Coast’s contact center services are designed to create seamless experiences, solve problems efficiently, and strengthen customer loyalty at every touchpoint. Coast prioritizes customer satisfaction, compliance, and operational excellence — giving you the confidence to focus on growth.

Interactions delivered through compliant phone, mail, and digital outreach

Empathetic, compliant negotiation strategies to maximize recovery

Customized collection plans, developed in collaboration with clients when desired, based on portfolio needs and goals

Ongoing analytic review, calibration, and performance optimization

Data protected by robust security protocols, including encryption, authentication, and regular audits

INDUSTRIES SERVED

Coast provides specialized collection services across a wide range of sectors, including:

Federal and state
government agencies

Colleges, universities, and educational institutions

Municipalities and local government entities

READY TO GET STARTED?

Partner with a team that delivers results — ethically, securely, and with proven experience you can trust.

Contact us today to learn how Coast can help you maximize recoveries while protecting your brand and your customers.